CQL Accreditation promotes excellence in person-centered services and supports that
lead to increased quality of life. It’s about continuous improvement. CQL
Accreditation facilitates your organizational improvement in person-centered
services and supports and personal quality of life outcomes.
CQL Accreditation is grounded in over 40 years of CQL
leadership and peer-reviewed research. We base our organizational learning on
three important tools:
CQL’s Basic Assurances® ensure
accountabilities for Heath, Safety, and Human Security. We look at your systems and practices and
their effectiveness, person by person.
CQL’s Personal Outcome Measures® are
used to identify people’s quality of life outcomes, plan supports, and gather
information and data about individual outcomes. CQL facilitators begin the
accreditation engagement with Personal Outcome Measures® interviews to
demonstrate the linkage between personally defined quality of life and
excellence in person-centered services.
CQL’s 8 Key Factors and 34 Success Indicators define
quality in terms of person-centered supports and services. These best practices
and the resulting quality improvement initiatives are outlined in the The Guide to Person-centered Excellence.
Three
editions of the Guides address specific service settings:
- Application for Services for People with Mental
Illness and People with Substance Use Disorder
- Application for Services for People with
Disabilities
- Application for Services for Older Adults
Key
Features of CQL Accreditation:
Focus
on Excellence – Our exclusive focus/emphasis is facilitating excellence
in person-centered services and supports.
Person-centered – we define
and measure quality from the person’s perspective and we want to know how well
the organization understands each person supported and how the services and
supports provided meet those individual needs
Inclusive Offering – CQL
Accreditation works for all human service organizations, including those
supporting people with intellectual and developmental disabilities, people with
mental illness, people with substance use disorder, older adults and people
with physical disabilities. We invite and encourage active participation by all
organizational stakeholders.
Co-evaluation – we
work in a close partnership with the organization throughout the process in
data gathering, validation, analysis, and improvement strategies
Systems Approach – we
stress an integrated approach to quality management
Bookmark Driven – During our
onsite consultation, CQL and the organization determine the current status in
terms of person-centered services. We bookmark the current situation and
provide recommendations for continued improvement and development. Future
visits began at this bookmark.